Chris Wiley — QA Automation & Software Testing Portfolio

Location: Welland, ON, Canada
Email: wileysoftware@gmail.com | sithlord2k@gmail.com
GitHub: github.com/SithLord2K
LinkedIn: linkedin.com/in/cw-hacks

Executive Summary

Quality Assurance Automation Specialist & Technical SME with over 7 years of dedicated software testing experience and a foundational background of nearly 30 years in Information Technology.

Proven track record of designing robust automated test suites, developing custom internal test utilities in C# and WPF, validating complex multi-tiered enterprise applications (Web, Desktop, POS), and managing extensive hardware testing environments. Expert in bridging the gap between deep exploratory manual testing, developer-level application architecture, and scalable automated frameworks.

Technical Competency Matrix

| Category | Technologies & Methodologies | | :--- | :--- | | Automation & Frameworks | TestComplete (C# Scripting, Python), Playwright, Selenium WebDriver, Custom Test Harnesses | | Languages & Scripting | C#, Python, SQL (T-SQL), Bash, PowerShell, JavaScript/TypeScript | | API & Integration Testing | Postman (REST API validation, JSON assertions, test runners), Microservices, Webhooks | | Databases & Data Integrity | Microsoft SQL Server, MySQL, Entity Framework Core, complex T-SQL joins, data seeding | | Test Management & CI/CD | Azure DevOps (Test Plans, Defect Tracking, Repos), Jira, Confluence, Git, GitHub Actions | | Testing Methodologies | Shift-Left Testing, End-to-End (E2E), Functional, Regression, Smoke, Exploratory, UAT, Boundary Value Analysis | | Hardware & POS Labs | Enterprise POS terminals, Payment Peripherals (Moneris, Chase, TD), Epson printers, barcode scanners | | Security & Diagnostics | OWASP Top 10, Burp Suite, OWASP ZAP, Nmap, Network packet capture (Wireshark), Log analysis | | AI-Augmented QA | Prompt engineering for edge-case discovery, synthetic test data generation, automated script scaffolding |

Featured QA & Automation Projects

1. Enterprise POS Automated Regression Framework

  • Context: Panasonic Canada ISD (Integrated Services Division)
  • Tools: TestComplete, C# Scripting, Python, Windows Shell, SQL Server
  • Overview: Designed, developed, and maintained core automated test suites for enterprise-scale proprietary Point of Sale (POS) software handling high-volume transaction processing and mission-critical workflows.
  • Key Achievements:
    • Achieved approximately 40% automated test coverage across critical application paths, significantly accelerating regression cycle turnarounds.
    • Authored custom object identification mapping and dynamic synchronization routines to eliminate test flakiness across varied hardware display resolutions.
    • Built custom execution helpers in C# script and Python to interface with Windows OS shell routines and validate process exit codes dynamically.
    • Integrated backend database validation checks to verify financial totals, tax configurations, and inventory deductions directly in SQL Server after transaction executions.

Automated Execution Helper Script:

// Sample TestComplete C# Script: Dynamic Range Evaluation & Execution
function EvaluateTPNRange() {
    // 1. Retrieve Project Variables
    var tpnStart = Project.Variables.TPNStartTime;
    var tpnEnd = Project.Variables.TPNEndTime;
    var startTimeRange = Project.Variables.StartTimeRange;
    var endTimeRange = Project.Variables.EndTimeRange;

    // 2. Get the executable path dynamically from TestedApps
    var appPath = TestedApps.TCTimeEvaluate.FullFileName;

    // 3. Construct Command String with escaped parameters
    var command = "\"" + appPath + "\" " + startTimeRange + " " + endTimeRange + " " + tpnStart + " " + tpnEnd;

    // 4. Initialize Shell Object and Execute
    var WshShell = Sys.OleObject("WScript.Shell");
    var exitCode = WshShell.Run(command, 1, true);

    // 5. Validate Application Exit Code
    if (exitCode == 0) {
        Log.Message("Success: Application executed successfully and returned code 0");
    } else {
        Log.Error("Failure: Application returned non-zero exit code: " + exitCode);
    }
}

2. QA Configuration & Environment Utility (QA.Configuration.Utility)

  • Role: Lead Architect & Developer
  • Technologies: C#, .NET, WPF, SQL Server, T-SQL Scripting Engine
  • Overview: Created an in-house desktop configuration application tailored specifically for the QA department to automate repetitive setup procedures, environment provisioning, and database state initialization across multiple test environments.
  • Key Achievements:
    • 30% Reduction in Setup Overhead: Automated multi-step database seeding, configuration file swaps, and connection string updates that previously required manual developer intervention.
    • One-Click Test Data Prep: Enabled testers to switch between test database profiles, wipe transactional tables safely, and apply schema patches without writing ad-hoc SQL.
    • Error Handling & Logging: Built detailed logging mechanisms to capture environmental mismatch errors and missing dependency flags before test execution begins.

3. Modern Web End-to-End Automation POC

  • Frameworks: Playwright, Selenium WebDriver, TypeScript / C#
  • Target: Modern Web Applications & Progressive Web Apps (PWAs)
  • Overview: Proactive initiative exploring and evaluating next-generation automated testing frameworks for modern web interfaces, transitioning legacy desktop automation paradigms toward scalable cloud-ready pipelines.
  • Implementation Highlights:
    • Page Object Model (POM): Implemented strict POM architecture separating test logic from UI selectors for maintainability.
    • Resilient Selectors: Leveraged semantic user-facing locators (roles, text, labels) to prevent brittle test suites.
    • Cross-Browser & Responsive Validation: Configured test suites across Chromium, Firefox, and WebKit engines, including mobile viewport emulation.
    • CI/CD Readiness: Structured test runs with headless execution, video capture on failure, and HTML artifact generation suitable for Azure DevOps pipelines.

4. REST API Validation & Backend Verification Suites

  • Tools: Postman, Newman, SQL Server, JSON Schema Validator
  • Overview: Comprehensive automated and manual API testing suites validating microservices, authentication handshakes, and third-party data integrations.
  • Implementation Highlights:
    • Postman Test Collections: Built automated test scripts utilizing Postman environment variables, pre-request scripts, and test assertions validating HTTP status codes, response times, headers, and JSON body structure.
    • Data Integrity Checks: Correlated REST API payloads against backend database records using custom SQL queries to ensure exact data persistence and transactional atomicity.
    • Edge & Negative Testing: Systematically executed boundary tests, malformed payload injections, invalid tokens, and rate-limit verifications.

5. Full-Stack Application Testing Context (Welland Pool League PWA)

  • Context: Production PWA Application (wpl.codersden.com)
  • Technologies: C#, .NET 10, Blazor Server, MudBlazor, SQL Server, Auth0, Google Gemini AI API, QuestPDF
  • Demonstrated QA / Engineering Synergy:
    • Hands-on experience developing and testing complex full-stack web applications provides deep "under-the-hood" insight into how software breaks.
    • Tested OCR handwriting analysis pipelines integrated with Google Gemini AI, designing fuzzy-matching validation suites (Levenshtein distance) to test typo tolerance.
    • Validated real-time SignalR broadcasts, offline caching mechanisms, and Role-Based Access Control (RBAC) security boundaries.

Hardware Lab Management & SME Leadership

  • Hardware Lab Environment: Managed physical and virtual hardware test labs covering legacy to unreleased prototype Panasonic POS terminals.
  • Peripheral Integration Testing: Validated hardware-software communication for:
    • Payment Terminals: Chase, Moneris, TD merchant interfaces
    • Printing Systems: Epson thermal receipt and kitchen label printers
    • Input & Dispensing: 1D/2D barcode scanners, cash drawers, automated coin dispensers
  • Technical Mentorship: Served as the primary Subject Matter Expert (SME), leading the technical onboarding, lab training, and hardware debugging processes for three incoming Senior QA Analysts.

Testing Philosophy & Methodologies

  1. Shift-Left Quality Culture: Integrating QA into requirements clarification and sprint backlog refinement to catch ambiguities and architecture risks before a line of code is written.
  2. Defect Clarity & Traceability: Authoring bug reports with clear reproduction steps, expected vs. actual outcomes, isolated log excerpts, environment metadata, and screen recordings in Azure DevOps and Jira.
  3. Defense-in-Depth Testing: Combining automated regression safety nets with unconstrained exploratory testing, security checks (OWASP Top 10), and backend data verification.
  4. AI-Enabled Efficiency: Leveraging prompt engineering and AI coding assistants for rapid edge-case brainstorming, synthetic test dataset creation, and script refactoring.

Professional Experience History

Quality Assurance Automation Analyst

Panasonic Canada ISD (Formerly Quickservice Technologies) | Dec 2018 – Present

  • Lead automated and manual QA initiatives across enterprise POS software suites and web applications.
  • Architect automated regression suites in TestComplete; author custom C# and Python testing logic.
  • Actively drive the adoption of modern test automation frameworks (Playwright, Selenium) and CI/CD execution.
  • Execute API test collections in Postman and write advanced SQL Server queries for backend verification.
  • Manage hardware testing labs and mentor incoming senior engineering and QA personnel.

Senior Customer Service Analyst

Quickservice Technologies | Oct 2014 – Dec 2018

  • Conducted deep root-cause analysis on SQL database structures, application error logs, and system crash dumps.
  • Translated complex client-reported technical anomalies into clear developer defect specifications.
  • Mentored technical support staff in diagnostic logic and database troubleshooting.

Technical Team Lead

One Touch Direct | Jan 2012 – Jun 2014

  • Led frontline technical support teams, serving as final escalation point for intricate technical and network issues.
  • Enforced stringent quality control standards, data security protocols, and SLA adherence.

Education & Continuous Professional Development

  • High School Diploma / Computer Repair Studies — Father Fogarty Secondary School
  • Practical Network Penetration Tester (PNPT) — TCM Security (In Progress)
  • Certified in Cybersecurity (CC) Candidate — ISC2
  • TryHackMe Global Ranking — Top 7% Globally
  • Competitive CTF Achievements: 20th place team finish in the TCM Security Invitational CTF; high placements in MetaCTF Flash CTFs
  • Enterprise Home Lab: Configured multi-subnet home lab with Windows Server 2019 (Active Directory, DNS, Group Policy), VMware Workstation Pro, and pfSense firewall.
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